Frequently asked questions
Frequently asked questions
No worries — it happens. The most important thing is to act early.
Please log in to our MyMogo to see your current status and available options.
If you need more time or flexibility, you can submit a request for a repayment adjustment directly through the portal. Our team will review it and get back to you with possible solutions.
Yes. We understand that situations change, and we are here to support you.
You can:
Register or log in to our MyMogo
Open the “Repayment Adjustments / Payment Plan” section
Submit a request explaining your situation
Depending on your needs, we may offer a new schedule, reduced instalments, or other options to make your repayment more comfortable.
Example: How We Can Lower Your Monthly Payment
Example 1
Your loan: 3,000
Your current monthly payment: 300
If we extend the repayment period by 12 months
→ Your new monthly payment could be around 250
Example 2
Your loan: 3,000
Your current monthly payment: 300
If we extend the repayment period by 18 months
→ Your new monthly payment could be around 220–230
If you prefer speaking to someone directly, you can contact our Loan Repayment Support Department at [insert phone number].
Our MyMogo is an online self-service platform designed to make managing your loan simple and convenient. Through the portal you can:
Check your balance and upcoming payment dates
Find payment details
Request repayment adjustments or a new payment plan
Update your contact information
Most customers find it the fastest and easiest way to manage their loan.
It’s quick and easy:
Click on the “MyMogo” button on our website
Enter your ID or contract number
Confirm your registration with the SMS OTP code
Set a password and log in
If you need assistance, our team is happy to help.
If payments remain overdue for an extended period and no arrangement is made, this may affect your credit record.
To avoid this, we recommend letting us know as soon as you feel you might need more time. You can submit a request in the MyMogo or speak with our Loan Repayment Support Department.
If we do not hear from you:
You will continue receiving reminders
Additional penalties may apply according to your contract
The case may be escalated to more formal recovery steps
Contacting us early helps prevent this. We are here to assist, not to pressure — please reach out so we can find a suitable arrangement together.
In many cases, yes. Simply:
Log in to the MyMogo
Go to “Repayment Adjustments / Payment Plan”
Select the option you need (new due date)
Our team will review your request and confirm the outcome.